Placing a service request for your hardware is easy thanks to BSC’s trained and certified technicians on staff that help troubleshoot and diagnose your equipment.
Do you have a Hanel Rotomat, Hanel Lean Lift, Kardex Lektriever, Kardex Industriever, Kardex Titan, Movable Shelving System, Automated Carousel, Datum mobile shelving system, Tennsco Mobile Shelving, Kardex mobile shelving, Richards Wilcox Mobile shelving? If so, we are here to help! Contact us today for our next service call opening and rates.
Placing a service request for your hardware during BSC’s normal working hours:
- Call 1-205-988-3300 x217 for the BSC Helpdesk OR Email firstname.lastname@example.org
- Have your asset ID ready (silver sticker on your machine says: “B1234”) OR your serial number.
If you have a Service Agreement, we will let you know if there will be any other kind of outside charge.
If you’re a charge-by-call customer, we will let you know the hourly labor charge & parts estimate.
Ask us today how to become a priority customer with labor coverage for a 1-year time frame.
Specifically for the Hanel products we offer, the Service Agreement:
- We offer first level priority scheduling for service
- Includes 1 preventative maintenance check-up
- All labor is included for 1 year
- Priority customers receive a 4-6 hour turnaround time.
There is also a preventative maintenance agreement which includes 1 preventative maintenance check-up in 1 year. A break fix service call is when the customer pays per call as needed for parts & labor. We can also arrange additional service agreements for any of your needs. A carousel/lift relocation is a service we offer, which involves moving your machine to a new floor, room or building. BSC also offers fire suppression systems, which are the perfect solution to protect valuable inventory. Lastly, we also offer totes/bins/dividers for storage within your unit.
BSC has certified & trained technicians on automated storage systems to install and repair all equipment we provide. The manufacturer requires a certified technician to relocate and repair the units to keep the machine under warranty. Our installation crews are experienced professionals in storage systems and our installers comply with OSHA standards. We are an insured and licensed contractor in all of the locations we service.
We service Hanel carousels and Hanel lifts in Alabama, Tennessee , Mississippi and the Panhandle of Florida. As well as Kardex units in AL, MS, TN, FL and AR. We have technicians that can repair your storage equipment throughout the southeast area.
Interested? Contact Business Systems & Consultants today at (205) 988-3300 or complete our contact form and we’ll help you with your service request for your hardware OR your preventative maintenance needs. Based in Birmingham, BSC provides storage systems as well as software and scanning services throughout Alabama, Mississippi, Tennessee, Arkansas, and Florida.